flōtblog: What others say » wall

Another delighted customer

fotoflōt — Tue, 22 Jan 2008 23:14:21 +0000

Our goal is to delight every customer, and it looks like we succeeded with Peter, a SmugMug member. Peter was delighted with the packaging, which protected the fotoflōt.

And he was delighted with the image. “The print is just fantastic. This image doesn’t do the real thing justice, but I am totally happy with the detail and clarity of the print:”

Read the whole story in his Dgrin.com forum entry here.

Got panorama? fotoflōt it!

fotoflōt — Tue, 15 Jan 2008 19:01:06 +0000

fotoflōts look great at any size and aspect ratio, but we offer a few unique wide panoramas. Lee LeFever fotoflōted a few of his 3:1 and 4:1 panoramas. Lee LeFever and his wife Sachi run Common Craft, a business that uses “a simple format and real-world stories to make sense of complex ideas.” Lee wrote about his fotoflōts in a recent blog entry. He especially likes the frameless design and magnetic wall mounts. You can read his complete entry here. More of the fine panoramas flōted by Lee, from their 2006 round-the-world trip:

A very satisfied customer

fotoflōt — Sun, 13 Jan 2008 21:16:44 +0000

We’re fortunate to have customers who like their fotoflōts, and Kelly Morgan is one of them. Here is one of the pictures he fotoflōted.

The one thing we couldn’t do – because of Christmas rush delays – was to get him the fotoflōts before Christmas.

But Kelly liked everything else, and emailed Jürgen with the following feedback:

Unfortunately, due to no fault of your own, the only thing I received in time for xmas was the desk-stand. That was a major bummer. However, the day after xmas I was thrilled to get a look at my fotofloted images.

I expected quite a bit and I was not let down in the least. The images were sharp and the colors true. My biggest fear was that something would be lost in translation between the calibration of my monitor and the fotoflot printers. My worries were unfounded as the prints were returned to me as good or better than I sent them to you. What you were able to do to the night shot with the blurry stars went far beyond good customer service.

Everything – from the communication on retouches, to the safe packaging, to the final fotoflot product – was impressive. And I love the desk-stand option, as well as all the different size options for the wall mounts.

Seriously, Jurgen, I couldn’t wait to find something to criticize, but it just didn’t happen. No scratches. No poor exposures. No BS. Just a great product. Just great customer service. Just a tremendous value.