flōtblog: What others say

What people like and what we can improve

Feedback | 13 Jan 2008

A very satisfied customer

One of Kelly Morgan’s fotoflōted images

We’re fortunate to have customers who like their fotoflōts, and Kelly Morgan is one of them. Here is one of the pictures he fotoflōted.

The one thing we couldn’t do – because of Christmas rush delays – was to get him the fotoflōts before Christmas.

But Kelly liked everything else, and emailed Jürgen with the following feedback:

Unfortunately, due to no fault of your own, the only thing I received in time for xmas was the desk-stand. That was a major bummer. However, the day after xmas I was thrilled to get a look at my fotofloted images.

I expected quite a bit and I was not let down in the least. The images were sharp and the colors true. My biggest fear was that something would be lost in translation between the calibration of my monitor and the fotoflot printers. My worries were unfounded as the prints were returned to me as good or better than I sent them to you. What you were able to do to the night shot with the blurry stars went far beyond good customer service.

Everything – from the communication on retouches, to the safe packaging, to the final fotoflot product – was impressive. And I love the desk-stand option, as well as all the different size options for the wall mounts.

Seriously, Jurgen, I couldn’t wait to find something to criticize, but it just didn’t happen. No scratches. No poor exposures. No BS. Just a great product. Just great customer service. Just a tremendous value.

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